Frequently Asked Questions
Can I customize a product or submit my own design?
Absolutely! Many JoyKash Customs products can be customized or created using your own design. If a product allows uploads, you’ll see the upload option directly on the product page. Designs for party favors are included in the listed price. Custom designs for other products may have an additional design fee based on the product and the amount of customization required.
What if I don't have a design yet?
No worries! If you need a custom design created for your order, we can help bring your vision to life. Design fees for products outside of party favors will be based on the product and design requirements.
Will I receive a proof before my order is produced?
Yes! For custom products, you will receive a copy of your design for review before production begins. Your proof will be accompanied by a Service Agreement. Signing the agreement confirms that you have reviewed and approved the design, including colors, spelling, wording, images, and other design details. Once approved, the order will move into production.
How far in advance should I order party favors?
All party favor orders must be placed at least 14 days before your event date. We serve a large number of customers and need adequate production time to ensure your order receives the time and attention it deserves.
Need your party favors sooner? A $75 rush fee will be added to the total order price for party favor orders needed in less than 14 days. Rush orders are subject to our availability.
Can I make changes to my order after submitting it?
For custom products, changes should be requested during the proofing process before production begins. Once you approve your proof and sign the Service Agreement, the design is considered approved and production can begin.
For non-custom products, please contact us as soon as possible if you need to make a change to your order. Changes cannot be guaranteed once an order has entered processing or production.
Do you offer local delivery?
Yes! Local delivery is available. Delivery details, availability, and any applicable delivery fees can be discussed after your order has been placed.
What type of files/images should I upload?
Please upload the highest-quality image possible to ensure the best finished product. If you are uploading artwork or a design, PNG format is preferred. Low-resolution, blurry, or poor-quality images may affect the final print quality.
Can I request a design that isn't shown on the website?
Absolutely! What you see on the website is not all we can create. If you have an idea, theme, concept, or inspiration that you don't see listed, you can reach out to us to discuss your vision and customization options.
Do you offer bulk or group orders?
Yes! Bulk and group orders are welcome. Whether you're ordering for a birthday celebration, family event, school, team, business, or another special occasion, contact us to discuss your order and customization needs.
What happens if I receive my order and there is a problem?
We want you to love your JoyKash Customs order. If there is an issue with your order, please contact us as soon as possible after receiving it and provide photos and details of the issue so we can review it and determine the appropriate resolution